Frequently Asked Questions
What happens when I buy a voucher?
Select your voucher and make your purchase. Once payment is confirmed, your voucher will be emailed to you. A PDF will be attached to your email containing a voucher code and the instructions to redeem.
How long are vouchers valid for?
Each voucher is different, please check the product page before buying to see the voucher expiry dates. This can also be found on your PDF voucher.
What payment methods do you accept?
We accept all major credit and debit cards as well as Paypal, Apple Pay and Google Pay.
Is delivery instant?
Yes, delivery is instant. After you check out, your voucher will be emailed to your inbox.
How often are new vouchers added?
We’re adding new vouchers all the time! Please sign up to our mailing list to be the first to know about new discounts and deals.
What is your refund policy?
Our refund policy is outlined in our Voucher Terms here
How do I request a refund?
We are committed to honouring any rights you have to a refund, including your rights to cancel a purchase within 14 days. For full details of your rights to cancel or request a refund, including exclusions, read our Voucher Terms here
Can I unsubscribe from your mailing list?
Yes, anyone can unsubscribe at any time. Use the unsubscribe link within our emails, or contact us and request to unsubscribe.
I need more help?
Need additional help? Use the contact page to contact us. We usually reply within 1 business day.
